Privacy Policy

About this policy

This document sets out how we safeguard your privacy.

Privacy Policy

We recognise the importance of protecting your privacy. We are committed to ensuring the continued integrity and security of the personal information you entrust to us.

We appreciate that the success of this website is dependent upon a relationship of trust being established and maintained with past, current and prospective users. We will therefore continue to collect and manage your personal information with a high degree of diligence and care.

Our aim is to comply at all times with the privacy laws (incorporating the National Privacy Principles) that apply to us. If you have a comment, query or complaint regarding a privacy matter, we encourage you to discuss it with us.

Collection

We usually collect personal information directly from you.

We collect personal information that includes details such as your:

• Name;
• Address; and
• Contact details (such as phone and fax numbers, e-mail addresses).

When you visit this website, either we or our service provider will record information such as your computer’s IP address and top level domain name, the type of browser you are using, the date, time and pages accessed. This information is used for statistical purposes, it is collected as aggregated data and the user remains anonymous. We do not attempt to identify users of our websites except where we specifically ask for your personal information.

Use and disclosure

We use your personal information in order to allow you to access this website and receive the information and services offered by this website.

To do this, we may disclose your personal information to organisations that carry out functions on our behalf. For example this may include: mailing and printing houses, information technology service providers, professional advisers and government authorities.

We do not sell your personal information to outside companies.

Access and correction

In most cases you will be able to gain access to personal information about you held by us.

Storage and security of your personal information

We will take reasonable steps to keep the personal information that we hold about you secure to ensure that it is protected from loss, unauthorised access, use, modification or disclosure.

Your personal information is stored within secure systems that are protected in controlled facilities. Our employees and authorised agents are obliged to respect the confidentiality of any personal information held by us.

Our website and the use of cookies

We use our best efforts to ensure that information received via our websites remains secured within our systems. We are regularly reviewing developments in online security, however users should be aware that there are inherent risks in transmitting information across the internet.

We use Cookies on our websites. Cookies can make using our websites easier by storing information about your authentication state and preferences, and enabling you to take full advantage of our services. Cookies are very small text files that a website can transfer to your computer's hard drive for record keeping.

We may also use Cookies so that we can determine which parts of our websites are visited most often, or whether you visited our site from a banner advertisement on another party’s website.

Sometimes Cookies are used by a third party service provider who we have an agreement with to monitor the success of our marketing campaigns. The third party service provider uses the Cookies to collect information such as when you visited our site, your browser type and the server that your computer is logged in to.

The information is used in an aggregate form and generally no personal information is collected by the third party service provider. Our agreements with these third parties ensure this information is only used to carry out functions on our behalf, and if any personal information is collected the confidentially of that information is maintained.

Additionally, a third party authentication service provider may use cookies to determine whether you are currently logged in, so that the correct pages and content can be displayed.

Most internet web browsers are pre-set to accept cookies to enable full use of websites that employ them. However, if you do not wish to receive any cookies you may configure your browser to reject them or receive a warning when cookies are being used. In some instances, this may mean that you will not be able to use some or all of the services provided on our websites. However you may still be able to access information only pages.

Changes to this Policy

From time to time, it may be necessary for us to review our Privacy Policy and the information contained in this document. We reserve the right to amend our Privacy Policy and the information contained in this document at any time and to notify you by posting an updated version on our website(s).

Privacy concerns or complaints

If you have concerns or wish to make a complaint regarding the treatment of your personal information by us please contact us (see below).

Contacting us

If you have any questions about our Privacy Policy, what personal information we may hold in relation to you, or about the way we manage your personal information you can contact us on our feedback page.

Further information about privacy

You can find more information about privacy (including information about specific issues, answers to frequently asked questions and links to the 10 National Privacy Principles) on the Office of the Privacy Commissioner’s website at www.privacy.gov.au